This Privacy Policy explains how Chainrails (“Chainrails,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you use our Services.

By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Account Information

• Name
• Email address
• Business information
• Wallet addresses
• Account credentials

b. Transaction Information

• Blockchain transaction hashes
• Wallet addresses
• Supported fiat transaction metadata
• Payment amounts and currencies
• Routing and settlement information
• Device and session identifiers

c. Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Log data
• Usage analytics

d. Compliance Information

Where required by law or providers, we may collect:

• KYC/KYB information
• Identity verification data
• Compliance screening information
• Risk and fraud monitoring data

Some verification processes may be handled directly by third-party providers.

2. How We Use Information

We may use collected information to:

• provide and maintain the Services,
• process transactions,
• facilitate routing and settlement,
• monitor fraud and abuse,
• comply with legal obligations,
• improve infrastructure and user experience,
• provide customer support,
• communicate updates and notices,
• and analyze platform performance,

3. Sharing of Information

We may share information with:

• payment providers,
• fiat onramp/offramp partners,
• blockchain infrastructure providers,
• analytics and security providers,
• compliance and sanctions screening providers,
• legal and regulatory authorities where required,
• or service providers supporting our operations.

We do not sell personal information.

4. Blockchain Transparency

Blockchain transactions are inherently public.

Information recorded on public blockchains may be visible to third parties and cannot generally be deleted or modified.

Chainrails is not responsible for information permanently recorded on public blockchain networks.

5. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to:

• improve user experience,
• monitor platform performance,
• analyze usage patterns,
• and maintain security.

You may control cookies through your browser settings.

6. Data Retention

We retain information for as long as necessary to:

• provide the Services,
• comply with legal obligations,
• resolve disputes,
• enforce agreements,
• and maintain security and fraud prevention systems.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Your information may be transferred to and processed in jurisdictions outside your country of residence.

By using the Services, you consent to such transfers.

9. Your Rights

Depending on your jurisdiction, you may have rights relating to:

• access to your information,
• correction of inaccurate information,
• deletion requests,
• restriction of processing,
• data portability,
• or objection to certain processing activities.

To exercise these rights, contact us using the information below.

10. Third-Party Services

The Services may contain links to or integrations with third-party platforms.

Chainrails is not responsible for the privacy practices or content of third-party services.

11. Children’s Privacy

The Services are not intended for individuals under the age of 18.

We do not knowingly collect information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact

For privacy-related inquiries, contact:

contact@chainrails.io